Shipping policy

Thank you for visiting and shopping at NOVOO.
This Shipping Policy outlines the terms and conditions regarding order delivery.

Shipping Regions

We offer free shipping from our local warehouses to the following regions:
EU member states, the United Kingdom, the United States, Canada, Australia, Japan, and China (Hong Kong).

Orders placed outside of the supported shipping regions cannot be fulfilled at this time. In such cases, our team will contact you within 1–3 business days to cancel the order and issue a full refund.

Order Processing & Delivery

All orders are processed within 2–5 business days. Orders are not shipped or delivered on weekends or public holidays. Processing and delivery times may be extended during periods of high order volume. Please allow additional time for shipment.

For any questions regarding order status or delivery, please contact our customer support team at service@novoo-online.com or via the contact form on our website.

Shipping Fees

Shipping fees are calculated and displayed at checkout.
Free shipping is available for all supported shipping regions listed above.

Shipment Confirmation & Tracking

Once your order has shipped, a shipment confirmation email will be sent with tracking information, where available.
Tracking details will be active within 24 hours.